-All orders are SHIPPED PROMPTLY after receiving payment. Usually within 24-48 working hours.

-All orders are very CAREFULLY packaged with good protection!! We even have our very own custom boxes for mailing vinyl.

-We are NOT RESPONSIBLE for lost, stolen, and damaged orders! If you have doubts INSURE your package.

-We generally do not accept returns or exchanges - very few exceptions are ever made.

-We cannot accept responsibility for lost or stolen payments.

-We accept no responsibility for the condition of merchandise upon it's arrival in you hands.  This disclaimer is mostly directed towards Vinyl LPs, etc. If you're concerned about the condition contact us BEFORE paying for your order. We do our best to insist on receiving mint/excellent condition items from our suppliers and often times if an LP has some jacket damage we post a disclaimer and photo of any such damage. Items are shipped in the exact same condition as received from our suppliers!

WEB STORE / MAILORDER RELATED QUESTIONS...

• What are your payment options?
  We accept the following:

  *CREDIT CARD (Visa, MasterCard, American Express and Discover)
  *BANK/DEBIT CARD (with a Visa/MasterCard/American Express/Discover logo on the card)
  *PAYPAL (www.paypal.com)
  *Money Orders (payable to Hells Headbangers Records)
  *MONEY GRAM
  *well-concealed cash
  *We no longer accept Western Union, please use Money Gram for a cheaper transfer fee.

• Do you accept foreign currency?
  We can only accept payment in United States Currency U$D
• I do not have a credit card. Can I still place an order?
  Yes. Simply select another payment method most convenient for you. PayPal, Money Orders, Money Gram and well-concealed cash are also accepted.
• How much does shipping cost?
  Shipping costs vary from order to order; our websites shopping cart is equipped to calculate the shipping rate in accordance to the items you have ordered, your location and shipping method you have selected. We offer the cheapest international shipping rates available on the market.
• What are your shipping options?
  For orders inside the USA we offer: USPS and UPS. All shipping classes by those mail couriers (Media, Priority, etc).

  International orders: USPS and DHL Global. We recommend DHL Global since they are usually a lot cheaper and supply assistance in the event there is an issue with your package; while USPS is very expensive and do not offer much assistance for international orders.

• I live in the USA how long will it take for my order to arrive?
  Most orders ship within one business day. When your order does ship, we'll send you a confirmation email with your tracking number. If for some reason you didn't receive an email or can't check your messages, you can login to your account and check your order status [HERE].

  The shipping notification email and your account will show when your order was sent out and the tracking number assigned to it.

  While the USPS offers many different classes of postage none have a guaranteed delivery time frame and so it is best to expect your order in about 4-7 days.

• Can I put an item on hold?
  No, our catalog is available to customers on a first come first serve basis.
• An item I wanted is out of stock, when/will you be getting more?
  We cannot guarantee the availability or when we will have a product in stock. We deal with labels and distributors from all over the world, ranging from small independent labels to major distributors. We are aware of when an item is out of stock and try our best to restock it as quickly as possible.
• Can you special order an item for me?
  No, we can strive to stock a specific item, however due to the vast range of suppliers we carry and the nature in which they run their business we have no way to guarantee when or if a supply can be made. Please note, we add new products to our store EVERY Monday, Wednesday and Friday without fail. Be sure to check back often or to receive notification of updates, subscribe to our e-mail list, follow our Facebook page or Twitter.
• I live outside the USA how long will it take for my international order to arrive?
  Most orders ship within one business day. When your order does ship, we'll send you an email. If for some reason you didn't receive an email or can't check your messages, you can login to your account and check your order status [HERE].

  The shipping notification email and your account will show when your order sent out and the proof of export number assigned to it. THIS IS NOT A TRACKING NUMBER. While most shipments arrive within a few weeks and without a problem, it is difficult to provide you with a more accurate timeframe. Further, it is impossible for us to determine how long it will take for a shipment to clear customs. This can delay delivery and is completely out of our control. If your shipment does not arrive after a few weeks, simply contact us with your order number. We will review reports of lost shipments on a case-by-case basis.

• Have you received my order?
  You will receive an automatic confirmation e-mail that your order has been received. Please be sure to check your spam box, as well as the correct e-mail address registered on our website to ensure you receive proper notification. If for some reason you have not received an e-mail or have no access to your e-mail, log into your account to check your order status at anytime.
• My package hasn't arrived yet! What can I do?
  If it has been over a week from your order expected delivery date please e-mail us with your order # and we will review your case. If you are eligible for a claim with the postal service we will submit the claim for you.
• Can I return an item if I don't like it?
  No. All sales are final.
• What if my order is damaged during shipping?
  If your order has been sent via USPS (domestic or international) and you have purchased insurance or Priority Mail your order is eligible for a damage claim and in most cases the damages will be reimbursed in the full amount paid for the item.

  All DHL Global packages are eligible for a damage claim at no additional cost and will be handled on a case-by-case basis.

  Please note: we will not take responsibility for damaged jewel cases where none of the other components of the CD (liner notes, CD itself or backing) are undamaged. It is rare that jewel cases arrive damaged.

• What happens if my order does not arrive or if something is missing from my order?
  In this case please contact us with your order number
• What happens if I forget my user name or password?
  Your username is your email address. If you have forgotten your password, you may retrieve it at the login prompt by clicking on the "Forgot your password?" link below the login form [HERE]. Fill in your email address in the form field and click on the instructional link to have your password sent to the email address on file. If your email address has changed, and you forgot your password, please contact us to provide further information in order to reset your account login credentials.
• Has my order shipped yet? / Where can I find my tracking number?
  An automated e-mail will be sent as soon as your order has shipped containing your tracking number, if you have not done so please check your spam box otherwise you can track your package at anytime by logging into your account and checking your order history [HERE].

  Please note: international packages receive a proof of export code, there is no tracking available for international packages but this export code does provide some minor details regarding your packages whereabouts.

• Why is my item not factory sealed?
  All CDs that arrive to our warehouse without plastic shrinkwrap are carefully inserted into resealable plastic sleeves (of course the actual playable disc is housed in a jewel case). Most small or independent record labels DO NOT factory seal their CDs so keep in mind the more obscure the band is, the more likely the packaging will have been assembled by hand. Regardless, the CD is brand new and never played. We DO NOT ship CDs without jewel cases.




NEW PRODUCT/DEMO SUBMISSION QUESTIONS...

• How do I get my band's album or my labels releases on Hells Headbangers website?
  Please contact us via e-mail only and we will follow up if we are interested. Only if we are interested will we reply – no need to continuously enquire about our opinion of your music or if we received your submission, etc.
• Does Hells Headbangers accept demo submissions?
  Due to the high volume of demos submitted we do not accept submissions. Instead we encourage you to submit your stuff to our podcast HELLCAST at hellcast@hellsheadbangers.com where we will potentially play your material on a future episode and if we are interested we will contact you directly about a release on our label.




OTHER QUESTIONS...

• How can I receive promotional materials from Hells Headbangers for my zine, radio show, etc?
  Generally, yes. We do not have physical promotional items to mail you, all promo materials are digital. Please contact our P.R. at: nathan@hellsheadbangers.com
• Do you have a walk-in store front?
  We are strictly a web based store; however we do offer a scheduled pick-up option for all local customers or anyone willing to swing by, please contact us before placing your order. We will prepare your order in advance. Sorry, we do not allow customers into the warehouse area for tours or to shop directly off of the shelves.